Can Solis systems be monitored and supported remotely?

SHORT ANSWER

SolisCloud supports homeowner Owner accounts and allows plants to be associated with owners and visitors.

Installers register Organisation accounts, create plants and can manage sub-organisations and sub-accounts. The platform also provides workflows to bind an installer to a plant.

The useful distinction is between homeowner monitoring, installer service access and remote control. They can use the same cloud platform without granting the same permissions.

What does the homeowner get?

SolisCloud supports homeowner Owner accounts and allows plants to be associated with owners and visitors.

At handover, the owner should be able to sign in using contact details they control and confirm that the system appears under the correct account. If the platform supports transfer or visitor roles, those should be explained rather than leaving the installer as the only person with meaningful access.

What can the installer or service company see?

Installers register Organisation accounts, create plants and can manage sub-organisations and sub-accounts. The platform also provides workflows to bind an installer to a plant.

A professional service account is preferable to sharing the homeowner's password. It also makes it clearer which company retains access and how that access can be changed if the homeowner later moves to another installer.

Does Solis support central monitoring across customers?

Organisation and member management gives larger installers a structure for central plant support across teams rather than shared credentials.

Central monitoring is only useful if the installer has a service workflow behind it. A platform may be able to flag offline or faulted systems without the installation company actively reviewing those alerts.

What can be changed remotely?

Solis publishes dedicated instructions for SolisCloud remote-control features. The exact controls available depend on inverter model, logger, account and regional requirements.

Remote access should not be treated as a substitute for electrical inspection. Settings affecting safety, network compliance or physical wiring still need the appropriate technical process for the exact system.

What happens if the internet or cloud platform is unavailable?

SolisCloud visibility and commands require a working logger/internet connection. Inverter operation and backup behaviour should be checked separately for cloud outages.

That is why a buyer should ask two separate questions: what stops being visible remotely? and what stops operating locally? They are not necessarily the same thing.

What is the main support issue to scrutinise?

At handover, verify both sides of the relationship: your Owner account works, and the intended installer organisation is bound without needing your password.

For the broader principle behind these checks, read solar remote monitoring and installer access explained ↗.

What should be handed over?

  • A working owner login using an email address and phone number the homeowner controls.
  • The system/site name and serial numbers for the inverter, battery, gateway, meter and communications hardware where applicable.
  • Confirmation of which installer, organisation or service account remains associated with the system.
  • A demonstration of the monitoring data the installation is expected to show.
  • Instructions for reconnecting Wi-Fi, Ethernet or the communications device after an internet change.
  • An explanation of which settings can be changed remotely and which require an on-site technician.
  • The process for changing or removing installer access later.
  • Warranty, commissioning and support records stored with the system paperwork.

Questions to ask a Solis installer

  1. Will I be the SolisCloud Owner for the plant?
  2. Which Organisation account will be bound as my installer?
  3. Can I unbind or change installer later, and which remote controls will they retain?
  4. Will I retain my own owner login and be able to change installer access later?
  5. What continues to operate locally if the home internet or cloud service is unavailable?

For the product itself, see the Solis equipment buyer guide ↗. To compare other manufacturers, browse the remote monitoring guides by brand ↗.

Sources and further reading

Sources checked: 3 November 2026

These are the references used for the factual claims above. Check live eligibility, tariffs, network rules and product terms before acting on anything time-sensitive.